Your satisfaction with my handmade products and service is very important to me. Please message me with any discrepancies regarding your order.
However, please keep in mind that since all my items are handmade, you are paying for the materials and labor. So due to the nature of my business, no returns will be accepted, but am happy to work with you if there are any concerns with your order. On rare occassions, exchanges or cancellations may be offered by my discretion on a sale by sale basis, and may be subject to a fee for doing so.
Please contact firstname.lastname@example.org should your purchase require a repair. In your email, please include your name, address and the invoice number on your purchase. There is no charge for a repair if the damage has occurred within 3 months of purchasing, and it was not due to misuse or improper storage. There is a repair fee, dependent on material and labor costs, for repairs to items purchased over 3 months ago/or were damaged due to mishandling. Turn-around time for repairs is typically 2-4 weeks and your piece will be returned via USPS First Class Mail unless otherwise requested.